FAQs
General Questions
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How are border crossings handled?
For specific border crossing requirements, the COVID-19 page on this web-site has links to the applicable government sites.
For land-based packages, guests are responsible for getting to the starting point of the tour, so guests will need to complete the declarations and provide COVID-19 vaccination information as necessary. Then, if during the tour there is a border crossing, information will be provided describing the declarations and COVID-19 vaccination registrations that may be required.
For motorcoach-based tours that cross provincial or international borders, information will be provided 1-2 weeks in advance of departure, describing the declarations and COVID-19 vaccination registrations that will be required. The successful crossing of borders by the motorcoach requires that everyone on the coach meets the requirements to cross. If there are questions, please feel free to call us at 1-800-668-6859 or email us: info@denuretours.com
No matter where we travel, it is strongly recommended that, at a minimum, every traveller should bring along government issued photo ID and printed copies of both vaccination confirmation receipts. If travelling internationally, ensure that your passport is current, and carried with you.
What's changed at DeNure Tours?
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Is DeNure Tours still in business?
YES, we are still in business! There has been major upheaval in the tourism industry and like all tour operators, we have faced some considerable hurdles this past year. We have been working hard to develop and introduce our new family of brands: Tours in Canada, Sunshine Getaways, and DeLuxe Hiking. Depending on where your travel interests may lie, whether you are “Ready for Adventure” with a hiking tour from DeLuxe Hiking, “Ready to Escape to Warmth”, or “Ready to Explore” a corner of Canada or Beyond, our ‘families’ are eager to take you and yours on a journey of a lifetime. Call us!
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Can I visit the DeNure Tours Office?
We are still operating with our administrative and sales office out of 71 Mount Hope Street, but the building now belongs to CarStar. Our office space is not set up to be open to the general public, and visits are by appointment only. If you feel an in-person visit is needed, please request and confirm your appointment prior to arrival. Our entrance is on the east side of the building.
Our shop for cleaning and maintaining our motorcoaches is now in Port Perry at 40 Easy Street.
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Has DeNure Tours been sold?
No, DeNure Tours has not been sold. Although there have been major challenges with the tourism industry and our company has been impacted extensively, we are still owned and operated by the DeNure family. Our office building has been sold, but we are still in business at that location, and we are looking forward to having you travel with us again soon!
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Why do you have these new brands?
By organizing our tour products into these distinct brands, we can:
- Make it easier for guests to find the trip best suited for them.
- Develop new products inspired with specific travel interests in mind.
- Offer our expertise in operating motorcoach tours to groups in-bound to Canada
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What are these tour "fitness ratings?"
Although our primary goal is that all guests will have an enjoyable experience while taking part in the tour, there are also safety, regulatory, and logistical reasons for the fitness rating assigned to a trip. The fitness levels describe the minimum necessary fitness that a guest, or a guest with the assistance of their travel companion, must have in order to participate in a tour with that rating. Each tour has been assigned a fitness rating: all DeLuxe Hiking tours have been assigned Level H, sightseeing tours have ratings in the range 2-5, and Sunshine Getaways trips generally have ratings in the range 2-3.
Meeting the minimum specified fitness level will ensure that guests can fully participate in their selected tour.
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Do you still take custom groups?
Pre-formed groups interested in reserving a departure will be welcomed, provided that the itinerary requested essentially matches one of our standard tour products. For more information, group leaders should contact our office.
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Do you still take student groups?
Yes and No.
We DO offer motorcoach charters for student groups requiring transportation for field trips, ski trips, and multi-day excursions.
Although we did offer complete student tours in the past, for now, our work with student groups is to provide just the transportation component.
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Do you offer charters?
YES! If your group needs motorcoach transportation, we're here to help. Please call 1-705-878-9151 or email us at info@denurecharters.com
